Privacy statement

1. Controller
Luoston Kauppa
Address: Hartsutie 1, 99555 Luosto
Email: luostonkauppa@backnest.fi
Telephone: 044 902 8319

2. Name of the register
Luoston Kauppa’s customer and marketing register.

3. Purpose and legal basis for processing personal data
Personal data is processed for the following purposes:

• Responding to contacts
  (legal basis: consent or legitimate interest)
• Processing orders and pre-orders
  (legal basis: execution of a contract or pre-contractual measures)
• Managing customer relationships and communications
  (legal basis: legitimate interest)
• Invoicing and payment transactions
  (legal basis: legal obligation and execution of a contract)
• Website development and marketing
  (legal basis: consent to the extent required by law)

4. Data content of the register
The following data may be processed in connection with website forms, contacts and orders:

• Name
• Email
• Telephone number
• Address (if necessary for delivery)
• Order and service information (e.g. products, time, additional information)
• Free-form messages
• Invoicing-related information
• Technical information (IP address, browser information, website usage)

5. Regular data sources
Personal data is mainly obtained from:

• The customer himself/herself through website forms and contacts
• In connection with orders and transactions
• Through cookies and analytics (to the extent used and consent given)

6. Disclosure and transfer of data
Personal data is not disclosed to third parties without a legal reason.
Data may be processed by trusted service providers, such as:

• website maintenance and hosting
• email and communication services
• analytics and marketing tools

Data may be transferred outside the EU/EEA if the service providers require it. In this case, legal safeguards are used (e.g. EU standard contractual clauses).

7. Register protection
Personal data is handled carefully and protected appropriately:

• Data is stored in secure systems
• The website uses a secure HTTPS connection
• Access to data is limited to those who have the right to do so based on their job duties
• Persons who process data are bound by a confidentiality obligation

8. Data retention period

• Contacts and orders: maximum 12 months
• Customer and billing data: in accordance with the Accounting Act (usually 6 years)
• Cookie and analytics data: service-specific time

9. Rights of the data subject
The data subject has the right to:

• Check the information concerning him/herself
• Request the correction of incorrect information
• Request the deletion of information (within the limits permitted by law)
• Object to processing or withdraw consent
• Request the restriction of processing
• Request the transfer of information from one system to another
• File a complaint with the Data Protection Ombudsman (tietosuoja.fi)

Requests can be sent to: luostonkauppa@backnest.fi

10. Cookies and analytics
The website may use cookies:

• To ensure the functionality of the website
• To improve the user experience
• For visitor tracking and marketing (if used)

Essential cookies are used without consent.
Other cookies require user approval via the cookie banner.

11. Changes to the privacy policy
Luoston Kauppa reserves the right to update this privacy policy if necessary.
Last updated: 19.3.2026